Press Release

Social Strategies Transform Change Management

ALM Intelligence Releases Rating on Top Communications and Change Management Consulting Firms for 2019

New York, NY – April 4, 2019 – New research from ALM’s Consulting Intelligence division finds providers’ innovations have reached a level of maturity that is transforming both the design and delivery of change management consulting services. By combining the tools of social media and behaviors of social networking, providers are helping clients adopt an experience-driven approach to change that is personal, agile, and scalable.

“As companies transition from vertically-integrated hierarchies to networked ecosystems, a social approach to change becomes both relevant and critical,” said Liz DeVito, Associate Director of Management Consulting Research at ALM Intelligence. “Providers are bringing advances in people analytics, the neuroscience of behavioral economics, technology, and creative design to new approaches for driving positive impacts in faster change cycles.”

ALM Intelligence explores how consultants are building on foundational capabilities in change management to help clients, including:

  • Leveraging behavioral science, client data, analytical techniques, and communications technologies to understand change drivers and target interventions at the personal, team, leader, and operating model layers of the organization
  • Embracing innovation collaboration practices, such as design thinking, hackathons, and immersion centers, to engage a broader representation of clients’ employees in the design and implementation of change strategies
  • Drawing on the capabilities and services of ecosystem partners to develop platform solutions for managing and operating change systems
  • Instilling the principles of client relationship management into service delivery to ensure a 360-degree view of the client organization’s change agenda and capabilities

The trend is leveling the playing field for digital, design, and younger consultancies eager to challenge traditional assumptions about what makes change work in the digital age. Their presence among the Vanguard Leaders is a new development that indicates clients are receptive to working with a different kind of provider who can bring a fresh perspective and creative energy to the change challenge. Clients nonetheless insist on a proven track record of success implementing change that delivers business results. For the traditional providers, there is a clear message that remaining competitive hinges on the ability to innovate around change.

Providers covered in the report include A.T. Kearney, Accenture, Aon, Bain & Company, Booz Allen Hamilton, Boston Consulting Group, Buck, Camelot Management Consultants, Capgemini, Clerestory Consulting, Conner Partners, Daggerwing Group, Deloitte, Eagle Hill Consulting, Edelman, EY, Hitachi Consulting, Houlihan Lokey, IBM, Korn Ferry, KPMG, LaMarsh Global, McKinsey & Company, Mercer, North Highland, Prophet, PwC, The Segal Group, and Willis Towers Watson.

ALM’s Vanguard research series assesses firms in terms of their relative ability to create impact for their clients. In addition to its overall rating assessments of consulting providers’ depth and breadth of capabilities and best-in-class provider designations, this series includes detailed capability evaluations for each covered provider as well as a qualitative analysis of their consulting organization, approach, and service delivery model.

For more information or to obtain the full version of The ALM Vanguard: Communications and Change Management Consulting, visit the ALM Intelligence website:

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