Press Release

HR Takes Center Stage in Business Transformations

ALM Intelligence Finds Business Imperatives Fueling Demand for HR Operations Consulting

New York, NY – February 11, 2019 – New research from ALM’s Consulting Intelligence division reports that the pressure on HR leaders to create value for the business has intensified, driving new levels of demand worldwide for HR operations consulting. This call to action has triggered innovations in service delivery and solutions by consulting providers that enable HR to evolve out of its traditional silo and engage in a broader set of strategic responsibilities.


“Transforming HR today involves nothing less than redefining the function’s purpose and capabilities for enabling the business to thrive amidst uncertainty,” said Liz DeVito, Associate Director of Management Consulting Research at ALM Intelligence. “Clients are reaching out to their providers for perspectives and services that will help them navigate the complexity of the modern enterprise and build a practical roadmap for creating value through talent and technology.”


ALM Intelligence explores demand drivers and how they are shaping the service offerings of 27 consulting providers which include:

  • Reimagining HR through art-of-the-possible workshops using personas, journey mapping, and data visualization tools
  • Redefining operating models to bring HR closer to the business
  • Developing intelligent automation strategies to optimize service delivery and streamline business processes
  • Developing HR talent with learning and training services focused on business strategy and operations, data analytics and storytelling, and digital and change leadership

The degree to which providers strengthened their capabilities to address these drivers resulted in some shifting positions in the Vanguard map, particularly among Vanguard Leaders and Challengers. The field of Vanguard Contenders expanded to include three new firms, signaling the continued appeal of this market to HR technology start-ups and the growing realization among traditional consultancies that serving clients’ HR operations needs is critical to their value proposition for enterprise transformation.

Providers covered in the report  include Accenture, Aon, Bain & Company, Baker Tilly, BearingPoint, Boston Consulting Group, Buck (formerly Conduent), Capgemini, Deloitte, EY, Hackett Group, IBM, KnowledgeSource Inc. (KSI), KPMG, McKinsey & Company, Mercer, NGA HR, North Highland, PA Consulting, PwC, RBL Group, Roland Berger, RSM, ScottMadden, Sibson Consulting (a member of The Segal Group), Sopra Steria, and Symphony Ventures.


ALM’s Vanguard research series assesses firms in terms of their relative ability to create impact for their clients. In addition to its overall rating assessments of consulting providers’ depth and breadth of capabilities and best-in-class provider designations, this series includes detailed capability evaluations for each covered provider as well as a qualitative analysis of their consulting organization, approach, and service delivery model.


For more information or to obtain the full version of The ALM Vanguard: HR Operations Consulting, visit the ALM Intelligence website: www.alm.com/intelligence/consulting-industry

About ALM Intelligence

ALM Intelligence, a division of ALM Media LLC, supports legal, consulting, and benefits decision-makers seeking guidance on critical business challenges. Our proprietary market reports and analysis, rating guides, prospecting tools, surveys, and rankings, inform and empower business leaders to meet business challenges with confidence. Please visit www.alm.com/intelligence for more information.

About ALM

ALM, an information and intelligence company, provides customers with critical news, data, analysis, marketing solutions and events to successfully manage the business of business. ALM serves a community of over 6 million business professionals seeking to discover, connect and compete in highly complex industries. Please visit www.alm.com for more information, and visit www.alm.com/events/ to learn about our upcoming events. Please follow us on Twitter at @ALMMedia.