Press Room

New York, NY – December 3, 2019 – Demand for corporate services consulting is growing against the backdrop of an uncertain economic outlook and the continuing drumbeat of digital disruption, according to new research from ALM. G&A function leaders are struggling to develop a strategy for creating value in an environment that pits leanness against a growth imperative.

“Consulting providers are responding with services framed for a transformation agenda,” said Liz DeVito, Associate Director of Management Consulting Research at ALM. “They are approaching corporate services through the lens of the customer experience, helping clients understand how internal operations and technology infrastructure directly influence brand value. The Vanguard Leaders have introduced perspectives and frameworks that position the back office as an innovation engine, where end-to-end processes are designed and digitally-enabled tools are road-tested for impact potential throughout the organization’s value chain.”

ALM Intelligence explores how consultants are responding to client demand with services that deliver full engagement life cycle capabilities that improve operational efficiency and drive the digital agenda.

• Sustaining G&A efficiency gains by combining the principles and practices of zero-based budgeting (ABB) with organization and operating model redesign, rethinking the role of the corporate center, and embedding agile practices into G&A operations for continuous performance improvement and to build operational resilience.
• Leveraging the Global Business Services (GBS) model to transform corporate services away from its traditional focus on cost-cutting to become an engine of digital transformation, shaping end-to-end processes and workflows, integrating data, adopting cognitive technologies, and reskilling back-office employees in service of the customer experience.

Providers covered in the report include A.T. Kearney, Accenture, AlixPartners, Bain & Company, BDO International, Boston Consulting Group, Deloitte, EY, The Hackett Group, The Highland Group, IBM, Kaiser Associates, KPMG, L.E.K. Consulting, McKinsey & Company, North Highland, Oliver Wyman, PA Consulting, PwC, Redding Consultants, ROI EFESO, Roland Berger, ScottMadden, and Technology Business Integrators.

ALM’s Vanguard research series assesses firms in terms of their relative ability to create impact for their clients. In addition to its overall rating assessments of consulting providers’ depth and breadth of capabilities and best-in-class provider designations, this series includes detailed capability evaluations for each covered provider as well as a qualitative analysis of their consulting organization, approach, and service delivery model.

For more information or to obtain the full version of The ALM Vanguard: Corporate Services Consulting, visit the ALM Intelligence website: http://at.alm.com/CorporateServicesConsulting2019

About ALM Intelligence

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