New analysis from ALM Intelligence Pacesetter Research shows that while the move to digitize and operationalize the legal department is not new, pressures from COVID-19 have accelerated the pace of transformation out of necessity. The rapid transformation to remote work, cybersecurity concerns, business optimization, technological advances, geographic challenges and more have all come to rely increasingly on the General Counsel (GC) as a strategic resource, as well as touching on legal operations teams to implement. As legal operations have grown in large organizations, small organizations have taken notice and started to implement their own operations solutions while also rethinking delivery models and transforming legal function operations, translating into increased demand in the market all around.
This research assesses eighteen providers’ strategies and service offerings identified as Market Leaders for their ability to deliver client impact in legal operations. Additionally, the research and analysis provide insights into the competitive dynamics and service delivery trends, driving convergence across legal, management consulting, multiservice and technology providers.