New analysis from ALM Intelligence Pacesetter Research shows that the pandemic has seriously disrupted the workplace but in the process, it has also laid bare several festering problems that have long gone unaddressed. These problems had become serious enough even before the pandemic to attract some attention such as a 2016 ABA study that found alarming rates of burnout, substance abuse, suicide and other mental distress symptoms among lawyers. Prior to the pandemic, with a few notable exceptions, the crisis in employee well-being tended to be treated with the equivalent of bandaids in the form of under-utilized employee health awareness programs buried in benefits packages. The pandemic forced employers to confront their employee problem head-on.
This research asseses seventeen providers’ strategies and service offerings identified as Innovators for their ability to deliver client impact in today’s ever-shifting employee well-being markets. Additionally, the research and analysis provide insights into the competitive dynamics and service delivery trends driving convergence across insurance & benefits, legal, management consulting, and multi-service providers.